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Process Quality Specialist (16081)

Date: Aug 8, 2019

Location: Chattanooga, TN, US, 37416

Company: Volkswagen Group of America, Inc.

VW. Two letters. Endless opportunities.

The Process Quality Specialist role defines, documents, and validates the key business processes required to execute business functions within Quality Assurance (QA) and its various touch points. It also aligns these business processes to appropriate technology solutions. She / he plays a lead role in business system application project implementation to assure that metrics are addressed as part of the system rollout. The individual specializes in a subset of Volkswagen Group of America’s core business processes and is responsible for documenting these processes and understanding the technology solutions that are used to support the execution of these business processes. She / he is also responsible for working with the QA Manufacturing Team to understand the technology roadmap for VWGoA and how this technology roadmap impacts the business processes in QA and its various interfaces. This individual works with the QA Manufacturing Team areas to identify and report on Key Performance Indicators (KPIs) and how a given technology solution has impacted these KPIs.

  • Key User for VW Quality IT systems
  • Partner with IT to manage full project lifecycle: planning, process analysis, development, testing, training, and implementation
  • Work with the business to specify the appropriate MCP system controls within the design of the application and facilitate the process of acquiring and defining maintenance guidelines for the application
  • Work with the Business Area Leader to ensure that a multiyear lifecycle plan is created to support level 3 processes that include milestones for all known system versions or functional upgrades and sunset and successor system implementation
  • Facilitate the acquisition and maintenance of application software
  • Facilitate the training of employees in new quality group systems
  • Creation and / or maintenance of databases to track and evaluate all quality relevant data manufacturing quality performance
  • Work with business unit leader to create and manage Key Performance Indicators (KPIs)
  • Create, update and distribute monthly report regarding supplier quality information to internal VW group customers
  • Calculate and communicate internal scorecards (process ratings) for internal customers (QA, Manufacturing, etc.)
  • Corrective action, daily process checks and process audit tracking
  • Programming of diverse databases to support all activities within QA
  • Create and maintain business architecture documentation for transparency
  • Identify from the VW Group Master Construction Plan (MCP) the current and future generation of Group Solutions as potential successors for the current processes and systems
  • Interface and provide second level support with Production, the Technical Part List, and CAX


  • Bachelors in Business Administration, Management Information Systems, related discipline, or equivalent work experience
  • 0-5 years of experience working with database and informatics systems
  • 0-5 years of Process Definition and Systems
  • Root Cause Analysis / Problem solving
  • Integration Experience
  • Resource management
  • Competence in documenting business processes and process governance using Microsoft Excel and Access (advanced user level)
  • Basic Statistics      
  • Database management software
  • Proficiency in Process Management
  • Day-to-day working relationships with VW Chattanooga Operations


  • Master in Business Administration
  • Exposure to SEP Software Development Process or Software Development Life Cycle (SDLC)
  • Six Sigma Certification
  • PMP Certification
  • VW internal IT systems. FIS-eQS, EFA Katalog
  • Training in Mexico or Germany for Networking and knowledge of group processes related to the area
Scope and Magnitude

Budget Accountability: None

Supervises Others:   No                        

Travel Required: 25%

Span of Control (# Directs):   0                      

Nearest Major Market: Chattanooga

Job Segment: Information Systems, QA, Quality Assurance, Database, Quality, Technology